Accessibility

Last reviewed August 22, 2026

We want this site to work for everyone who comes to it, including people who browse with a keyboard, a screen reader, magnification, or a different colour setting. This page sets out the standard we hold ourselves to, what we have done so far, what we know still needs work, and how to reach a person if something here gets in your way.

1. The standard we work toward

We work toward WCAG 2.1 Level AA, the Web Content Accessibility Guidelines published by the World Wide Web Consortium. It is the benchmark most widely used to judge whether a website is usable by people with disabilities, and the one U.S. courts generally apply to businesses like ours.

We describe this as a standard we work toward rather than one we claim to have fully met. Accessibility is a property of a site that changes every time the site changes, and we would rather tell you honestly where we are than post a conformance badge we cannot stand behind.

2. Where the site stands today

As of the review date above, the following are in place across the site:

• Keyboard access. Every interactive element can be reached and operated without a mouse, and a visible focus outline shows where you are. A “Skip to content” link is the first thing you reach on every page.
• Structure that reads correctly. Pages use real headings, lists, and landmark regions, so a screen reader can navigate by section rather than reading everything from the top.
• Text alternatives. Every image carries alt text, or is marked as decorative so assistive technology skips it.
• Readable body text. Body copy, captions, form hints, and footer text all meet or exceed the 4.5:1 contrast ratio AA requires.
• Forms that announce themselves. Every field has a visible, programmatically associated label, related fields are grouped under a description, and confirmation and error messages are announced by screen readers rather than only shown.
• Nothing that moves on its own. There is no autoplaying video, carousel, animation, or audio anywhere on the site, and nothing refreshes or redirects on a timer.
• Zoom. We do not block pinch-zoom or set a maximum scale, and pages are built to reflow rather than requiring you to scroll sideways.

We do not use an accessibility overlay or an accessibility widget. Those tools sit on top of a site and attempt to correct it in the browser. In our reading of the evidence they tend to hide problems rather than fix them, and people who rely on assistive technology have been clear that they often make things worse. We would rather fix the underlying markup.

3. What we know needs work

An audit completed on August 22, 2026 found the following. Where we are actively fixing something we say so, and where we have decided against a change we say that too:

• Colour contrast on accent figures. A small number of large statistics and numerals are set in brand accent colours that fall below the 3:1 ratio AA requires at that size. Each one is paired with a descriptive label in full-contrast text, so no information is available only through the low-contrast figure. We have looked at this and decided against changing it for now, because the alternatives meant either altering the brand palette or using it in ways it was not designed for. We will revisit it.
• Navigation menu semantics. The “What We Do” menu in the main navigation opens on hover and on keyboard focus. Its links can all be reached with a keyboard, but the trigger is described to screen readers less precisely than it should be. A fix is planned.
• Heading sequence. On some pages heading levels skip a step. This does not hide any content, but it makes navigating by heading less predictable than it should be. A fix is planned.
• Small text in illustrations. Some product illustrations use type below 12px. These are decorative previews of dashboards rather than content you need to read, but we intend to enlarge them.

If you find something that is not on this list, we want to know. It means our testing missed it.

4. Parts of the service we do not control

Some things we link to or embed are built and maintained by other companies, and their accessibility is ultimately theirs to determine:

• The Hub at hub.thegoodcfo.com is a separate application with its own interface. It is not covered by this statement. If you are a client and you hit a barrier in the Hub, contact us and we will work with you directly.
• The spam check on our forms, provided by Cloudflare Turnstile. It usually completes without you doing anything, but if it ever blocks you from sending a form, call us and we will take your details directly.
• Event registration provided by Luma.
• Documents we publish or send, some of which originate as PDFs and may not be fully tagged for screen readers. Ask us and we will provide the content in another format.

Where a third-party tool creates a barrier for you, tell us. We can usually give you the same information or complete the same task another way, and we raise the issue with the provider.

5. Tell us if something does not work

If any part of this site is difficult or impossible for you to use, please contact us. You do not need to know the technical cause, and you do not need to use any particular language to describe it.

• Email support@thegoodcfo.com with “Accessibility” in the subject line
• Call (714) 202-7817

If you can, tell us the page you were on, what you were trying to do, and what happened instead. What you browse with, for example a screen reader, a keyboard, or magnification, helps us reproduce the problem, but tell us either way.

We will acknowledge your message within two business days and tell you what we can do and roughly when. If a fix will take time, we will find another way to get you what you came for in the meantime.

6. How we test

We run automated accessibility checks against every page of the site and review the results by hand. That is how the items in section 3 were found. We re-check the site when we publish substantial changes, and we update the review date at the top of this page when we do.

Two honest limits on that. Automated checking reliably catches only a portion of what matters, perhaps a third of it. And we have not yet completed a full manual pass with a screen reader, which is the test that finds what the tools miss. That pass is planned, and this page will be updated with what it turns up.

We are not an accessibility firm. This statement reflects our own testing rather than a third-party audit or certification.

7. About this statement

This statement applies to the website at thegoodcfo.com. It was first published on August 22, 2026 and last reviewed on the date shown at the top of this page. It sits alongside our Privacy Policy and Terms of Use.