The challenge
Inbound leads landed in three different tools and a shared inbox. Follow-up was inconsistent, and no one could say how many inquiries never got a reply.
What we built
A unified lead-capture pipeline that consolidates every source, enriches and routes each lead, and triggers a first response automatically — with monitoring that flags any source that goes quiet.
The production workflow
Trigger
Lead submitted from any source
Automated
Enriched, deduped, routed to owner
Automated
First-touch response sent
Guard
Watchman monitors each source for silence
The result
Every inbound lead now gets a same-day response, sources are tracked end to end, and Watchman alerts the team the moment a capture point stops reporting.